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By Red Mountain Technology Solutions

Cloud Communications - Hosted VoIP Services


VoIP Seat License

Discounted Metered Minutes

Mobile App - Standard

Local Number




Auto Attendant

Voicemail to Email

Mobile Phone Back Up


VoIP Seat License

Unlimited Minutes - Local and Long Distance US/CA**

Mobile App - Basic

Local Number




Auto Attendant

Voicemail to Email

Mobile Phone Back up


Contact Center Seat License

Analytics $ Dashboards

Intelligent Call Routing

Advanced Call Queuing and IVR Features

Call Barging, Monitoring, & Whisper Page

Select CRM Integrations

At Home Agents

Call Recording

Features Vary Based on Plan Selected Feature per Seat Detail Here

Sending Faxes

  • Fax from PBX Portal

  • Fax from Analog Fax Machine (Using Store-and-Forward ATA)

  • Email to Fax

  • Fax from Mobile App

  • Receive Status Confirmation by Email After Fax is Sent

Receiving Faxes

  • View and Download Fax from PBX Portal

  • Fax to Email

  • Fax to Analog Fax Machine (Using Store-and-Forward ATA)

$14.95/Fax Line

  • Up to 50 Participants

  • 500 Minutes Included

  • Full Call Controls


  • Includes Unlimited Participants

  • Web Collaboration

  • Screen Share

  • Remote Screen Control

  • 500 Minutes Included

  • Pre-Schedule Meetings


  • 2 Way SMS from Mobile or Desktop

  • Click to Dial Chrome Extension

  • Web Softphone

  • Mobile Fax

  • Mobile Presence



  • Full Call Recording Auto or On Demand

  • Voice Mail Transcription

Full Mobility Compatibility

Using RedConnect and ReachUC to receive calls is just like using your cell phone. Incoming voice and video calls will appear on your device lock screen just like a cellular call.

Productivity Suite

Mobility Suite (ReachUC)

User Features

Account Codes

ANI/CLI Customizations

Anonymous Call Rejection

Authentication by Digest

Busy Lamp Field

Call Forwarding

Call Forwarding Always

Call Forwarding Busy

Call Forwarding No Answer

Call Forwarding Not Reachable

Find Me (multiple numbers)

Sync with Server

Call Logs (Inbound and Outbound)

Call Monitoring

Automatic Recording

Supervising Mode

Silent Monitoring

Call Notify

Call Pick Up

Call Pick Up Department

Call Pick Up Domain

Directed Call Pickup

Call Recording

Call Return

Call Status (Real-time in User Portal)

Call Transfer

Attended Transfer

Blind Transfer

Intercom Transfer

Transfer to Voicemail

Call Waiting

Calling Line ID Delivery Blocking

Calling Name Retrieval


Charge or Billing Number

Client Call Control (API and User Portal)

Conferencing (Multi-Way Calling)

Convene Conference

Invite Attendees

Multiple Conference Rooms

Scheduled/Instant Conference

Web-based Setup

Device Auto Provisioning

Direct Inward Dialing

Directed Call Park

Directed Call Pickup

Diversion Inhibitor

Do Not Disturb

Sync with Server

Extension Dialing

External Calling Line ID Delivery

Hunt Groups

In-Call Service Activation

Instant Messaging (via XMPP or SIP SIMPLE)


Internal Calling Line ID Delivery

Last Number Redial

Message Waiting Indicator


System Default Music-on-Hold

Personalized Music-on-Hold

Phone Status



Selective Call Acceptance

Selective Call Rejection

Simultaneous Ring

Shared Call Appearance

Three-Way Call

Two-Stage Dialing

Video Telephony


Default Greetings

Customizable Greetings

Name Recording

Email Notification

Voicemail Forwarding

Forwarding to Email

User Portal (View, Save Delete)

Voice Messaging Group

Voice Messaging Call Back

Web User Portal

Contact List with Presence

Click to Call

Inbound Call Handling Rules

Screen Pops


Group Features


Auto Attendants

Personal Auto Attendants

Scheduled Auto Attendant

Chained Auto Attendants

Barge In

Business Trunking

Call Intercept

Call Park



Calling Group ID Deliver

Configurable Extension Dialing

Configurable Feature Codes

Configurable Directories

Device Inventory

Department Support

Group Announcements

Group Custom Ringback

Group Instant Messaging

Hot Desking


Hunt Groups

Instant Group Call

Listen In

Office Manager Portal (Web portal)

Active Calls

Auto Attendant Designer

Call Records

Call Statistics

Conference Bridge Configuration

Device provisiong

Moves, Adds, Changes

Music on Hold Upload

Queue Management

Voicemail Management

Night Mode


Simultaneous Ring (group)

System Features

Administration Portals

All User Levels

Configurable Permissions


Custom Integrations

Salesforce Adapter

Virtual Office Control Panel

Hospitality and Hotel Systems (PMS)

Click-to-Call from WordPress and other CMS


Access all System Functions

Call Control

Configurable OAuth Permissions

Even Subscriptions (webhook)

Mature and Well Documented

Fault Tolerant

Active-Active Architecture


Highly Scalable

Rolling and Hitless upgrades

Security and Fraud Detection

Auto Block Failed Registrations

Auto Block SIP Port Scanning

Auto Block Promiscuous SIP Devices

Velocity Filter for Bad Digits

Device Provisioning

Customized Directories

Domain and Device Overrides

MAC Management

Remotely Triggered Updates

Supports Major SIP Phones

Zero Touch Device Configuration

Regulatory Compliance

911 Emergency Calling Solution

CALEA (lawful intercept)

Cloud Features

Las Vegas

Data Center


Data Center


Data Center

New York

Data Center


Data Center


Data Center

True Geo-Redundancy and Fail Over for Both Cloud Platform

Cloud Infrastructure